By focusing on making things better without finding blame, the Delta Tech Service improvement committee takes actions to reduce defects, remove activities which provide no value and improve customer satisfaction.
Delta Tech’s Continuous improvement processes feature a systems approach to improving the work flow in an organization. We rely on customer feedback to help us focus on the things that are important to our customers.
At the end of a Delta Tech Service project at a customer’s facility the end user will receive an “invitation” to logon on to a dedicated page on our website and answer a few questions about their recent experience. The results are distributed to our upper management staff and appropriate improvement recommendations are distributed throughout the organization.
Not just a phrase at Delta Tech Service, Inc.!